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Quality, fit and coverage is our top priority. We guarantee the fit and quality of every set of custom car mats we manufacture and deliver. Each set is made to order according to your car make, model and year to ensure perfect fit and supreme coverage.

All our diamond car mats are tailor-made with special 3D computer measurements so that they will perfectly fit your specific car make and model.

It's simple and easy, you can place your order for a diamond car mats in three steps:
1)Choose your desired car mat color from the catalog.
2)Select your car details on the product page, and click "Add to Cart".
3)Fill in your shipping and billing details, and then complete the checkout step by step.

Absolutely Yes, we offer worldwide shipping on all our custom car mats. Using trusted couriers and shipping partners, Diamonds Car Mats offer door to door delivery for most countries.

Sorry, we don't accept PO Box, the shipping company will refuse the address.

We use Air Express shipping method.

Import duties, taxes and charges are not included in the item price or shipping charges. Customers need to pay it in case it happens. In very rare cases, customers will pay the duties. Meanwhile, when shipped out, our best practice is to mark a small value on the package, for example, $30~$50, even if the duties happened, the duties will be acceptable.

Yes, You will receive the tracking number via email once the order has been shipped out.

Once we receive your order, your order will be processed to the production team. The production of our custom car mats takes 5-7 business days. then after quality checking, we ship out using Air Express shipping method with good and safe package. Once shipped out, it will take 7-15 business days to be delivered. The tracking number will be sent via email.

We ship international orders via EMS Air Express shipping method. The average delivery time is 10 - 15 business days depending on your location.

Please check with your neighbours or your local post office as couriers can deliver parcels to different addresses or local post office if there is no answer at delivery point. You should also receive a notice from the courier explaining where the parcel was delivered.

We accept debit/credit card payment (Visa, Master, American Express, JCB and etc), including debit cards and Apple Pay. All payments are secured and encrypted to protect your card details.

There do exist some cases regarding payment not going through, Please check your credit card company or try again by using a different card. In most cases, Trying a different card and retries may succeed. If it still doesn't work, please contact your issuing bank and ask them to unblock the payment. and then try to order again.

Please contact us for any changes or cancelation request.

Please notice that, all diamaonds car mats are made to order, as said before, they are not easy to manufacture which involves a lot of craftsmanship and expertise.

* Orders can only be cancelled within 24 hours of payment for a full refund.
* For orders 24+ hours after payment: orders can't be canceled. or will have 25% restocking fee applied.
* If you are canceling orders when your parcel has already been shipped out or on its way to destination, please submit a return request after you receive the parcel. Refund will be issued once we receive the parcel returned.

Yes, we accept returns. We strive to make our customers 100% satisfied with the car floor mats they've purchased from us. please contact us and our team will assist you right away.

If you are not happy with the fitment, please contact us within 7 days and submit a return request, or we will amend your mats and ship them out to you free of charge.

Yes, please contact us or place a test order to check our quality and service.

Currently we are exclusively online, Feel free to contact us for additional photos or questions about your preferred car mat. We'll get back to you as soon as possible.

Unfortunately not, we can only make the mats as standard, in the colours shown on the website. These colours have been specially selected to suit most car interiors.

Yes, we might be able to help with that. We’re always expanding our car model inventory, and if yours isn’t already on the list, please contact us to know if we can create a custom-built mat for your specific model.

1)Your order will be processed within 24 hours (in working days), meanwhile, you will receive a notification email. The order status will be updated to "Processed".

2)When diamond car mats are ready after quality checking, it will be shipped out to our shipping partners, which takes 2-3 days in normal cases. The order status will be updated to "Shipped".

3)When the package arrives at the shipping partners, we will have the tracking number and send you the notification email, so that you can track the order online.

4)Stay tuned and wait for the diamond car mats to be delivered.

Please refer to our FAQs for frequently asked questions.

Still Need Help:

- Please complete the form detailing your questions, we will reply you within 24hrs in working days.

- Always check your email box, especially the SPAM FOLDER in case our email goes to.

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Our Location

DiamondStitchMats.com
DiamondStitchMats.com
DiamondStitchMats.com
Telephone
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